Shipping policy

Shipping Policy

Last Updated: June 2026

This Shipping Policy applies to all orders delivered within the United States. We aim to provide a clear, reliable, and transparent delivery experience.

1. Shipping Costs

Standard shipping within the United States is free on all orders.

There are no additional handling or processing fees at checkout.

2. Processing & Delivery Times

Order Cut-Off Time: 11:00 PM Central Time (CST)

Processing Time: 1–3 Business Days

Estimated Delivery Time: 5–15 Business Days After Dispatch

Orders placed before 11:00 PM CST on business days will begin processing the same day. Orders placed after 11:00 PM CST, on weekends, or on holidays will begin processing on the next business day.

Please note that our products are manufactured and shipped from trusted manufacturing partners in China. Once dispatched, orders are transported to customers within the United States through our shipping partners.

Delivery times may vary due to carrier operations, weather conditions, holidays, transportation disruptions, or local delays. Most orders arrive within the estimated delivery timeframe.

Once your order has been dispatched, you will receive an email containing tracking information when available.

3. Customs & Import Fees

U.S. customers will not be charged any additional customs, duties, or import fees at the time of delivery.

4. Address Changes

You may request an address change as soon as possible after placing your order.

Address changes may be accommodated if the order has not yet entered processing or fulfillment.

Once an order has been processed or shipped, address changes may no longer be possible.

5. Order Cancellations

Customers may request an order cancellation within 2 hours of placing an order.

Once an order has entered processing, fulfillment, packaging, or shipment, cancellation may no longer be possible.

After the 2-hour cancellation window has passed, orders are generally considered final.

Items may still be eligible for return in accordance with our Return & Refund Policy.

6. Delayed or Damaged Deliveries

If your order is delayed, arrives damaged, or you experience a delivery issue, please contact us as soon as possible.

Email: wefindmarket@wefindmarket.com

For damaged deliveries, please include clear photographs of:

The item received
The packaging
The shipping label

This allows us to review and resolve the issue as quickly as possible.

7. Customer Support

Customer Service Hours: Monday-Friday, 9:00 A.M.- 5:00 P.M. CST

Email: wefindmarket@wefindmarket.com

Phone: 1-816-599-1216

Customer service is based in the U.S. and provides dedicated English support for U.S customers. We respond to all inquiries within 1-2 business days.

8. Company Information

Company Name: WeFind Market

Company Number: 1-816-599-1216