Refund policy

Return & Refund Policy

Last Updated: June 2026

At WeFind Market, we want every customer to shop with confidence. If your purchase is not quite right, we are here to help.

This Return & Refund Policy explains how you can return an item, receive a refund, or request an exchange.

1. 30-Day Return Window

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
Original packaging, tags, and accessories must be included.
Proof of purchase (order number or receipt) is required.

Items showing signs of wear, damage, misuse, washing, alterations, or use after delivery may not qualify for a refund or exchange unless the item is defective.

2. How to Start a Return

To request a return, contact us:

Email: wefindmarket@wefindmarket.com

Please include:

Your order number
The reason for your return

Our customer support team will provide:

Return instructions
Confirmation that your return is authorized
Additional guidance regarding your return request

Unless otherwise instructed by our customer support team, eligible returns should be sent to our returns warehouse at:

Warehouse of Sujia Aihua
1511 Jingang Avenue East
Jindong District
Jinhua City, Zhejiang Province
China

Please do not return items without contacting us first. This helps us process your return accurately and efficiently.

3. Return Shipping Costs

Customers are responsible for all return shipping costs unless the item received is damaged, defective, or incorrect.

If an item is damaged, defective, or incorrect, WeFind Market will provide an appropriate resolution, which may include a prepaid return shipping label or another return method at no cost to the customer.

For returns due to:

Size changes
Color changes
Personal preference
Change of mind

the customer is responsible for the full cost of return shipping to our designated returns warehouse in Jinhua City, Zhejiang Province, China.

Return shipping costs are non-refundable.

4. Refunds

Once your return is received and inspected:

We will notify you regarding approval or rejection of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Refunds are typically processed within 5–10 business days after approval.

Depending on your bank, credit card provider, or payment processor, it may take additional time for the refund to appear in your account.

If a return is rejected because it does not meet the requirements of this policy, we will contact you regarding available options.

5. Exchanges

WeFind Market accepts eligible exchange requests for different sizes or colors of the same product, subject to inventory availability.

To request an exchange:

Contact our customer support team before returning your item.
We will confirm whether the requested size or color is available.

If the requested size or color is unavailable, we may offer:

A refund (if eligible)
Store credit
An alternative replacement option

This process helps ensure accurate inventory management and faster processing.

6. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect:

Please contact us within 48 hours of delivery.
Include your order number.
Include clear photographs of the item, packaging, and shipping label.
Provide a brief description of the issue.

Depending on product availability and your preference, we may provide a replacement, exchange, store credit, or refund.

7. Order Cancellations

Customers may request an order cancellation within 2 hours of placing an order.

After the 2-hour cancellation period, orders may enter processing and fulfillment and may no longer be eligible for cancellation.

Once an order has been processed or shipped, cancellations may no longer be possible.

8. Customer Support

Email: wefindmarket@wefindmarket.com

Website: WeFind Market

Company Number: 1-816-599-1216

Customer service is based in the U.S. and provides dedicated English support for U.S customers. We respond to all inquiries within 1-2 business days.

9. Company Information

Company Name: WeFind Market