Refund policy

Return & Refund Policy

Last Updated: October 2026

At WeFind Market, we want every customer to shop with confidence. If your purchase is not quite right, we are here to help.

This Return & Refund Policy explains how you can return an item, receive a refund, or request an exchange.

1. 30-Day Return Window

We offer a 30-day return period beginning on the date your order is delivered.

To be eligible for a standard return:

The item must be unused, unworn, and in its original condition.
Original packaging, tags, and accessories must be included, where applicable.
Proof of purchase, such as your order number or receipt, is required.

Items showing signs of wear, damage, misuse, washing, alterations, or use after delivery may not qualify for a refund or exchange unless the item is defective or otherwise covered by applicable law.

Special Size-Issue Accommodation: Eligible lower-priced items may qualify for a free size exchange or refund without requiring the customer to return the original item. Please see Section 3 for details.

2. How to Start a Return

To request a return, exchange, or refund, contact us at:

Email: wefindmarket@wefindmarket.com

Please include:

Your order number
The reason for your request
Photos of the item, if requested by our support team

Our customer support team will review your request and provide the applicable instructions, including confirmation of whether your request is approved and whether a return shipment is required.

For standard returns, unless otherwise instructed by our customer support team, eligible items should be sent to our designated returns warehouse at:

Warehouse of Sujia Aihua
1511 Jingang Avenue East
Jindong District
Jinhua City, Zhejiang Province
China

Please do not return any item without contacting us first. This helps us confirm the correct return procedure and avoid unnecessary shipping expenses.

Some approved size-related refunds or exchanges for eligible lower-priced items do not require the original item to be returned. Customers should wait for our confirmation before taking any return-related action.

3. Return Shipping Costs and Special Size-Issue Policy

Standard Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect, or applicable law requires otherwise.

For standard returns due to:

Size changes or sizing preferences
Color changes
Personal preference
Change of mind

the customer is responsible for the applicable return shipping costs to our designated returns warehouse in Jinhua City, Zhejiang Province, China, unless WeFind Market approves an exception under the special size-issue policy below.

Return shipping costs paid by the customer are non-refundable, except where required by applicable law.

If an item arrives damaged, defective, or incorrect, WeFind Market will provide an appropriate resolution. Depending on the circumstances, this may include a prepaid return shipping label, a replacement, or another suitable resolution at no cost to the customer.

Special Policy for Size Issues on Lower-Priced Items

WeFind Market offers a special resolution option for eligible lower-priced items when a customer experiences a sizing issue. After reviewing and approving the request, we may offer either a free size exchange or a refund without requiring the customer to return the original item.

When this option is approved, the following terms apply:

Free Size Exchange: We may send a replacement in the requested size, subject to availability, without charging the customer additional shipping or exchange fees.
Refund Without Return: We may issue a refund to the original payment method without requiring the customer to ship the original item back.
Keep the Original Item: When a refund or exchange is approved under this accommodation, the customer may keep the original item. No return shipment is required.

Eligibility is determined on a case-by-case basis, considering the item's price, the nature of the sizing issue, product availability, and the details of the request.

To request this accommodation, customers must contact wefindmarket@wefindmarket.com within the applicable 30-day return window and provide their order number and a description of the sizing issue. We may request additional information or photographs to help evaluate the request.

This accommodation is not automatic and must be approved by our customer support team before a refund or replacement is issued. If the request does not qualify, the customer may still be eligible for a standard return or exchange under the other terms of this policy.

This special accommodation applies to approved size-related requests only. It does not automatically apply to change-of-mind returns, color preferences, or other reasons for returning an item.

4. Refunds

For standard returns requiring the item to be sent back, the returned item must be received and inspected before a refund decision is made.

Once the return has been reviewed:

We will notify you whether your refund has been approved or rejected.
Approved refunds will be issued to the original payment method used during checkout.
Refunds are typically processed within 5–10 business days after approval.

For approved refunds under the special size-issue policy in Section 3, the customer is not required to return the original item.

Depending on your bank, credit card provider, or payment processor, additional time may be required for the refund to appear in your account.

If a standard return is rejected because it does not meet this policy's requirements, we will contact you regarding any available options. Nothing in this policy limits rights or remedies that customers may have under applicable law.

5. Exchanges

WeFind Market accepts eligible exchange requests for different sizes or colors of the same product, subject to inventory availability.

To request an exchange:

Contact our customer support team before returning the item.
Include your order number and the requested size or color.
Wait for confirmation of availability and instructions before sending anything back.

For standard exchanges, the original item may need to be returned in accordance with this policy, and the customer is generally responsible for return shipping costs unless an exception applies.

Eligible lower-priced items with sizing issues may qualify for the special free exchange option described in Section 3. If approved under that option, the customer will not need to return the original item and will not be charged additional shipping or exchange fees for the approved replacement.

If the requested size or color is unavailable, we may offer an eligible refund, store credit, or an alternative replacement option, subject to the circumstances and applicable law.

6. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect:

Please contact us within 48 hours of delivery.
Include your order number.
Include clear photographs of the item, packaging, and shipping label, where possible.
Provide a brief description of the issue.

We will review the information and determine an appropriate resolution. Depending on the circumstances, product availability, and your preferences, this may include a replacement, exchange, refund, or another suitable remedy.

Customers will not be charged return shipping costs for approved resolutions involving damaged, defective, or incorrect items when WeFind Market is responsible for those costs.

The 48-hour reporting request helps us investigate and resolve issues promptly. It does not waive any rights or remedies available under applicable law.

7. Order Cancellations

Customers may request an order cancellation within 2 hours of placing an order.

After the 2-hour cancellation period, orders may enter processing or fulfillment and may no longer be eligible for cancellation.

Once an order has been processed or shipped, cancellation may no longer be possible. If cancellation is unavailable, the customer may contact our support team to discuss any return options available under this policy.

8. Customer Support

Email: wefindmarket@wefindmarket.com

Website: https://wefindmarket.com/

Phone: 1-816-599-1216

Our customer service team is based in the United States and provides English-language support for U.S. customers. We aim to respond to all inquiries within 1–2 business days.